Return policy

Dealer Key Solutions Returns & Warranty Policy

All returns require a DKS Return Merchandise Authorization (RMA) label. Merchandise returned without an approved RMA will be sent back to the sender at their expense. DKS is not liable for any merchandise returned without an approved RMA label.

Important: RMA numbers and prepaid return labels are only valid for 90 days from the date of issuance. Returns shipped after this period will not be accepted.

Please note that an RMA number does not guarantee final disposition, and all returns are subject to inspection. If a returned item is found to be in a condition that cannot be restocked, the customer may choose to have the item returned to them, in which case the customer will be responsible for return shipping charges.

Claims for Damaged, Missing, or Incorrect Product
All claims must be reported within 10 days of receipt to be eligible for replacement. This includes lost or damaged packages, missing product, wrong product received, and/or damaged product. Claims reported after 10 days will not be accepted.

Please note that we are not liable for packages once they are in the possession of USPS. By selecting USPS shipping, you acknowledge that any loss or delay is beyond our control and refunds will not be provided for lost shipments.

Returns Policy effective for orders placed on or after Sept 15, 2025.

Standard Aftermarket Keys & Components
Return Window: 180 days from purchase
Refund Method:
• Within 30 days → refund to original payment method
• After 30 days → store credit only
Item Condition: Must be unused and in original sealed packaging.
Inspection: Required before refund is issued.
Restocking Fee: A restocking fee of 15% may be applied based on condition or reason for the return.
Return Shipping: Prepaid label provided. If DKS is not at fault, shipping may be deducted from the refund.
OEM Refurbished & Keyless2Go Keys
Return Window: 1 year from purchase
Refund Method:
• Within 30 days → refund to original payment method
• After 30 days → store credit only
Item Condition: Must be unused and in original packaging.
Restocking Fee: A restocking fee of 15% may be applied based on condition or reason for the return.
Return Shipping: Prepaid label provided. If DKS is not at fault, shipping may be deducted from the refund.
Warranty: 2-year part-for-part exchange for defects (subject to inspection and verification).
OEM Brand New & Branded Aftermarket Keys
Return Window: 180 days from purchase
Refund Method:
• Within 30 days → refund to original payment method
• After 30 days → store credit only
Item Condition: Must be unused and in original sealed packaging.
Inspection: Required before refund is issued.
Restocking Fee: Returns must be unopened and unused for a full refund. A restocking fee of 50% may be applied based on condition or reason for the return.
Return Shipping: Prepaid label provided. If DKS is not at fault, shipping may be deducted from the refund.
Defective Products: Claims for defective product require contact with Technical Support before returning. Returns are subject to a restocking fee if no contact is made with our tech support team.
Equipment (Key Machines, Programmers, Tools, and Accessories)
Return Window: 30 days from purchase if the item is new, unopened, and has not been used.
Refund Method: Store credit only (Subject to inspection)
Condition: Must be unused, sealed, and include all accessories.
Restocking Fee: Returns must be unopened and unused for a full refund. A restocking fee of 25% may be applied based on condition or reason for the return.
Inspection: Required by our Technical Support team before credit is issued.
Warranty After 30 Days: Contact the product manufacturer directly.
Return Shipping: Prepaid label provided. If DKS is not at fault, shipping may be deducted from the refund.
Note: No returns accepted after 30 days.
Defective Products: Claims for defective product require contact with Technical Support before returning. Returns are subject to a restocking fee if no contact is made with our tech support team.
Non-Returnable Items
Do you offer warranty repair?
• Xhorse key machines needing analysis for warranty repair will be shipped to our repair center at the customer's expense. The warranty covers internal parts of the machine, like the motor, motherboards, etc. The warranty does not cover tablets, displays, screens, cutters, decoders, key clamps, or accessories. External parts and accessories are not covered by a warranty.
• Analyzed or repaired items will be returned to the customer via free ground shipping.
• All other warranty repairs need to be directed to the manufacturer.

Returns Portal

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