Need to return something? Here are some details regarding our hassle free return policy.

• What items are returnable?
  • OEM, Strattec, ILCO, Keyline and JMA Bagged Brand New Parts
  • Covers Brand New Parts from Distributors in sealed bags and boxes
  • 180 Days / 6 months for parts that are unused and unopened.
  • No returns for opened parts.
  • 30 Days - refund to credit card.
  • 180 Days - Returned for store credit.

  • OEM Refurbished Parts
  • Covers OEM Refurbished Remotes, Smart Keys and Remote Head Keys
  • 30 Days - refund to credit card
  • 180 Days - Store Credit
  • Parts that are still sealed in AKG Packaging can be returned for store credit.
  • If a client returns a product for reasons other than defective within return policy parameters, we charge them for shipping that comes out of their store credit or credit card refund.
  • 365 Day Warranty Policy (Defective Only)
  • Part for Part exchange. If replacement isn’t available, store credit will be issued.

  • Keyless2Go
  • Covers all Remotes, Smart Keys, Remote Head Keys, Transponder Keys, Mechanical Keys and Key Shells.
  • 30 Days - Refund to Credit Card
  • 180 Days Store Credit
  • Parts that are still sealed in AKG Packaging can be returned for store credit.
  • If a client returns a product for reasons other than defective within return policy parameters, we charge them for shipping that comes out of their store credit or credit card refund.
  • 365 Day Warranty Policy (Defective Only)

  • Standard Aftermarket Parts
  • Covers all economical Aftermarket Remotes, Smart Keys, Remote Head Keys, Transponder Keys, Mechanical Keys and Key Shells.
  • 14 Days - Refund to Credit Card.
  • 6 months – Store Credit
  • Parts that are still sealed in AKG Packaging can be returned for store credit.
  • If a client returns a product for reasons other than defective within return policy parameters, we charge them for shipping that comes out of their store credit or credit card refund.
  • 180 Day Warranty Policy (Defective Only)
  • Part for Part exchange

  • Key Cutting Machines and Key Programmers
  • Covers Key Cutting Machines, Key Cutting Accessories, Key Programmers, Key Programming accessories and Tools.
  • 30 Days - Store Credit Only pending inspection by our techs.
  • NO credit card refunds on Key Cutting Machines and Key Programmers
  • Defective Key Machines/Programmers purchased within 30 days will be eligible for replacement.
  • Tech Inspection Required with applicable quote as necessary for Xhorse and SmartBox Equipment.
  • All other Key Machines and Programmers warranty questions and concerns are to be directed to the respective manufacturer.
  • Key Cutting Machines, Key Programmers and Tools are subject to a 10% restocking fee when returned. If the store credit is applied toward products in the same Key Cutting Machines, Key Programmers and Tools part category, this 10% restocking fee may be waived.
  • If a client uses this store credit on non-equipment related products, we apply a 10% restocking fee.
• What items are non-refundable?
  • Gifts or promotional items
  • Special Orders
  • Transponder Chips
  • Software, Subscriptions, Tokens and any other Digital Activations
• Are there any charges for return?
  • There is a 10% restocking fee for applicable returns.
  • Original shipping charges are non-refundable
• Warranty Repairs
  • Items needing analysis for warranty repair will be shipped to our repair center at the cost of the customer
  • Analyzed or repaired items will be returned to the customer via free ground shipping